Refund & Cancellation Policy

Last updated: 11 October 2026

This policy applies to payments made for GST Billing Pro subscriptions to D Printers.

1. Try before you pay

Every new account gets a free trial (currently 30 days) with full features, so you can check that the Service suits your business before paying anything.

2. Plans and cancellation

• Plans (₹99/month or ₹999/year) are one-time prepaid payments for a fixed period. They do not auto-renew and no mandate or standing instruction is created, so there is nothing to cancel to stop future charges.
• If you no longer want to use the Service, simply do not renew. Your access continues until the end of the period you paid for.
• To close your account and delete your data, email support@gstbillingpro.com from your registered email address.

3. Refunds

• Duplicate or failed payments: if you were charged twice, or money was debited but your plan was not activated, we will either activate your plan or refund the amount in full.
• Annual plan — 7-day refund: if you are not satisfied, you may request a full refund within 7 days of your first annual payment.
• Other cases: monthly payments and annual payments older than 7 days are non-refundable, except where the Service was unavailable for an extended period due to our fault or where required by law; such requests are reviewed case by case.

4. How to request a refund

Email support@gstbillingpro.com (or WhatsApp/call +91 94427 45754) with your registered email address and the Razorpay payment ID (starts with pay_, shown in the payment confirmation). We respond within 2 business days.

5. Refund timelines

Approved refunds are initiated within 5–7 business days to the original payment method through Razorpay. Depending on your bank, UPI app or card issuer, it may take a further 5–10 business days to reflect in your account.